Returns

We want you to love your Timex. If for any reason, you don’t, contact us at custservEU@timex.com.

For any repair enquires please email: custservEU@timex.com.

All orders placed between November 1, 2024 through December 31, 2024, will be eligible to return their products by January 31, 2025.

Click here to initiate your return

We accept returns for timex.co.uk sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. If you are not completely satisfied with your timex.co.uk purchase, you have 30 days from the date of purchase to return the item. Timex does not do exchanges.

Please note, the original purchase amount, less shipping, will be credited through the same payment means used to pay for the order.

To return your item simply:

• Go to the TIMEX website where you ordered the watch
• Type ”returns” in the search bar and Select the “Returns” option
• Click the initiate return link
• Type in the order number that you wish to return, add your email address and click find
• Follow the on-screen instructions
• Download and print the returns label and packing slip
• Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to a box. You can use the box the items arrived in or another box.
• Take it to an authorized drop-off location and ship.
• You will receive an email as soon as we receive your items and when a refund is issued.

For your protection, we recommend you insure or obtain a receipt of the shipment. We cannot be held responsible for items we do not receive. Your return will be processed in approximately 10 working days.

All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.

Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for a damaged product.